Everything a careful family asks.

Maa Nest offers two care services in one app: Child Care and Elder Care. Both connect you with verified caregivers you book on demand or in advance, and both use the same booking, payment, verification and safety experience. Maa Nest is a platform that connects families with independent caregivers. It is not a medical or nursing provider.

Child Care on Maa Nest is delivered by women caregivers only. Elder Care is open to both women and men, so families can choose what suits them, and includes caregivers whose nursing registration has been verified. Every caregiver, in either category, completes identity verification and a background check, and their profile is reviewed before they can accept any booking. Caregivers are independent service providers who deliver the care.

Maa Nest operates in the cities where we have active coverage. Availability can vary by area, caregiver availability and demand. The app shows caregivers near the location you set.

Browse or search caregivers, choose a package and time slot, then send a booking request. Once the caregiver accepts, you pay to confirm the booking.

Yes. When adding child details, choose 2 Children to add a second child and tell us how the two are related. One caregiver looks after both children during the session, and Multi Child bookings are priced using a separate rate.

You confirm the exact location for every booking before sending the request: pick a saved location or drop a pin on the map. It is saved with that booking and used to deliver care at the right address.

Yes. Open the booking from My Bookings and choose Reschedule before the session starts. Rescheduling depends on the caregiver's availability for the new time.

You can cancel from the booking details screen. Any refund is calculated based on how far ahead of the session you cancel, as per our Refund & Cancellation Policy. The same policy applies to Child Care and Elder Care.

When a session begins you can follow it in real time, stay in touch with your caregiver, and see live updates until the session ends.

Yes. Near the end of an active session you can request more time and, once your caregiver accepts, pay for the extension. In the short window just after the booked end, your caregiver can ask you to approve more time instead. Either way the extra time is priced from the same rate tables and begins only once you have paid. Nothing is charged automatically for a session running over, and there is no separate per-minute overtime fee.

Elder Care is companionship and daily-living support for a senior: help with everyday tasks and mobility, keeping them company, and being there safely during the booked time. It is a non-medical service delivered by a verified caregiver, with dignity and respect for the senior’s wishes.

No. Maa Nest is not a hospital, nursing home or medical provider, and caregivers are not nurses or clinical staff. They do not diagnose, give injections, carry out medical procedures, or provide clinical treatment. For medical needs, please use a qualified medical provider or emergency services.

A caregiver can remind and help a senior take medication the family has clearly documented in the care details. They do not decide doses, change prescriptions, give injections, or provide any clinical treatment. Medication decisions remain with the family and their doctors.

Add the senior’s details and care needs, choose a time and location, and send a booking request. A matched caregiver accepts, and you pay to confirm, the same request, accept and pay flow as Child Care.

Elder Care caregivers, women and men, complete the same identity verification and background check, and some also hold a nursing registration verified by Maa Nest. They are expected to protect the senior’s dignity and privacy, respect decisions the senior can make for themselves, and be attentive to mobility and daily-living risks. Caregivers must never seek money, gifts, bank or card details, and you can report any concern to Maa Nest at any time.

Yes. Near the end of the session you can request more time and, once your caregiver accepts, pay for the extension; your caregiver can also ask you to approve more time in the short window after the booked end. The extra time is priced from the same rate tables and begins only once you have paid. There is no per-minute overtime.

Exactly as they do for Child Care. Prices are shown before you confirm and are inclusive of GST, a one-time ₹19 Platform & Safety Fee applies per booking, and the same cancellation refund tiers apply: a full refund of the refundable amount when you cancel 6 hours or more before the start, and 80% under 6 hours. If the caregiver cancels or does not attend, you are refunded in full.

You can pay securely using UPI, debit or credit cards, net banking, and popular wallets through our trusted payment partner.

Pricing depends on the day of care (weekday or weekend), how long the session is, and the type of booking. Prices are inclusive of GST, and a one-time ₹19 Platform & Safety Fee applies per booking. The full price is always shown before you confirm.

You are charged only after the caregiver accepts your request. The booking is confirmed as soon as the payment succeeds.

Refunds depend only on how much notice you give and who cancels. Cancel 6 hours or more before the start and you get 100% of the refundable amount back; under 6 hours, 80% (the ₹19 fee is not refundable). If the caregiver cancels or does not attend, you get a full refund. The same policy applies to Child Care and Elder Care.

Approved refunds are returned to your original payment method or Maa Nest wallet, usually within 5–7 business days for UPI and a little longer for cards and bank channels, depending on your bank.

Open the booking from My Bookings to view and download its invoice. A copy is always kept in your booking history.

Your wallet holds refunds and rewards. You can apply the balance towards future bookings at checkout.

Every caregiver completes identity verification and a background check, and their profile is reviewed before they can accept any booking.

Verified confirms a checked government ID, Police Verified confirms a completed background check, and First Aid marks a certified caregiver.

Yes. Only caregivers who have cleared our verification process appear in search and can be booked.

Chat opens once a booking is confirmed and stays available throughout the active session, so you can share details and updates.

Yes. During an active booking you can call directly from the app to coordinate arrival or care details.

Messaging is available only for confirmed and active bookings. Once a session ends, the conversation becomes read-only in your history.

During an active session, SOS immediately alerts your emergency contacts and Maa Nest Support and shares your live location so help can be arranged.

Add trusted contacts from your profile. They are notified automatically if you trigger an emergency alert during a session.

You can report a concern from the active booking or through support. Our team reviews every report quickly and takes appropriate action.

Yes, once the session has started. When you share your OTP and care begins, you can see your caregiver’s live location for as long as the session runs. Location is shared only during an active session, never before it starts, and it stops when the session ends.

Maa Nest uses your phone number with a one-time password (OTP), so there is no password to remember.

Check your network signal, make sure the number is correct, and wait a few seconds before tapping Resend. If it still doesn't arrive, contact support.

Your data is encrypted and never shared without your consent. You can review and update your details anytime from your profile.

Edit your details from Profile, then Edit Profile. To delete your account, reach out to our support team and we'll help you.