Safety Standards

All users must prioritise:

• Child wellbeing
• Active supervision
• Safe interactions
• Responsible conduct
• Emergency preparedness

Any behaviour that may place a child at risk may result in immediate suspension, permanent platform removal, and reporting to authorities where required.

Child Care on Maa Nest is provided by women Caregivers only, and Maa Nest is committed to a safe, respectful, and supportive environment for every Caregiver on the platform — in Child Care and in Elder Care alike. Caregivers may immediately report:

• Harassment
• Unsafe environments
• Threats
• Sexual misconduct
• Boundary violations
• Discrimination

Maa Nest may investigate such reports and take appropriate action.

To improve platform safety, Maa Nest may require Caregivers to complete:

• Mobile OTP verification
• Identity verification
• DigiLocker / KYC verification
• Educational verification
• Face verification / liveness checks
• Re-verification procedures where necessary

Verification helps reduce fraud and improve trust but does not guarantee character, conduct, personality compatibility, future behaviour, or clinical expertise. Parents should independently assess suitability before bookings.

Parents may be required to complete mobile verification, identity verification, DigiLocker / KYC verification, and relationship-declaration verification. Maa Nest may restrict access where verification is incomplete or suspicious activity is detected.

Maa Nest may use selfie verification, facial-similarity checks, liveness detection, and device monitoring to prevent impersonation, reduce fake accounts, improve account security, and enhance child safety. Failure to complete verification may limit platform access.

Parents are responsible for providing a reasonably safe environment for children, Caregivers, and sessions conducted through Maa Nest. Unsafe conditions may include:

• Violence
• Threatening behaviour
• Illegal activity
• Severe intoxication
• Unsafe premises
• Harassment

Caregivers may immediately leave unsafe situations without penalty.

Caregivers may terminate or leave a booking immediately where they reasonably believe there is:

• Harassment
• Sexual misconduct
• Violence
• Illegal activity
• Severe intoxication
• Threats to safety
• Unsafe premises

Emergency exits from unsafe environments shall not automatically be treated as misconduct.

Caregivers must maintain active supervision, avoid negligence, monitor children responsibly, follow disclosed care instructions, and respond appropriately during emergencies. Children should never be knowingly left unattended in unsafe circumstances.

Users are encouraged to immediately report child abuse, child neglect, unsafe childcare practices, serious injuries, endangerment concerns, and suspicious conduct. Maa Nest may cooperate with authorities where legally required.

Where a booking covers more than one child, the Caregiver is responsible for maintaining safe, active supervision of every child in their care throughout the session, and should not take on more children than they can safely supervise at once.

Before and during the session, Caregivers should review and follow each child’s disclosed allergies, medical information, emergency notes, and care preferences. Parents remain responsible for keeping this information accurate and up to date.

For Elder Care bookings, the Caregiver must maintain active, attentive care of the senior throughout the session, follow the disclosed care instructions, and support the senior’s safety, comfort, and dignity. This includes:

• Treating the senior with respect and protecting their dignity and privacy
• Respecting the senior’s autonomy and any decisions they are able to make for themselves
• Being attentive to mobility, fall and daily-living risks, and helping the senior move safely where needed
• Following disclosed dietary, mobility and care needs
• Responding appropriately in a health emergency

Elder Care is a non-medical, companionship and daily-living support service. Caregivers do not provide nursing, clinical or medical treatment; the medical and medication limits in Sections 8 and 8.1 apply to Elder Care in the same way. Assistance with medication is limited to reminding and helping the senior take medication the family has clearly documented — not deciding doses or administering clinical treatment.

Caregivers must never financially exploit, coerce, intimidate, or take property from a senior in their care, and must never seek money, gifts, bank or card details, or access to accounts. Any suspected abuse, neglect, or financial exploitation of a senior must be reported to Maa Nest immediately, and Maa Nest may cooperate with authorities where legally required.

In emergencies, Caregivers may contact Parents or the senior’s family, contact emergency contacts, seek emergency medical help, and contact emergency services where reasonably necessary for the immediate safety of the child or senior in their care.

Parents remain responsible for medical decisions, hospital expenses, and emergency treatment costs. Maa Nest is not a medical provider and does not guarantee medical outcomes.

Unless separately certified and approved, Caregivers may NOT:

• Diagnose illnesses
• Administer injections
• Conduct medical procedures
• Prescribe medication
• Provide clinical treatment

Caregivers may provide only basic first aid, immediate safety assistance, and emergency response support.

Caregivers shall not administer medication unless it is explicitly instructed by the Parent, within their competence, lawfully permitted, or required in an emergency. Parents remain responsible for medication-related decisions.

Users must protect confidential information, including:

• Child information
• Home addresses
• Phone numbers
• Medical information
• Family details
• Booking details

Unauthorised sharing, recording, or publication is prohibited.

Users shall not share child photographs publicly, publish child names without authorisation, reveal child medical information, disclose child schedules, or distribute childcare-related sensitive information. Child privacy is considered a critical safety obligation.

Parents must disclose CCTV cameras, audio-recording devices, and monitoring systems. Hidden surveillance intended to invade privacy is prohibited.

Caregivers may not record children or families, capture photos or videos without authorisation, or share booking-related content online.

Users should communicate respectfully and professionally. Maa Nest may monitor platform communications for fraud prevention, child safety, policy enforcement, and security investigations. Off-platform arrangements may reduce Maa Nest’s ability to provide safety support.

Maa Nest maintains zero tolerance for:

• Harassment
• Abuse
• Threats
• Exploitation
• Discrimination
• Sexual misconduct
• Violence

Violations may result in immediate suspension, permanent bans, and legal escalation where required.

Maa Nest maintains a zero-tolerance approach toward child abuse, grooming behaviour, exploitation, human trafficking, violence, sexual misconduct, and criminal conduct. Violations may be reported to authorities.

Users should immediately report child safety concerns, injuries, harassment, emergencies, suspicious behaviour, fraud attempts, and policy violations through official Maa Nest support channels. Delayed reporting may affect investigations.

Users are encouraged to report serious incidents within 24 hours whenever reasonably possible.

Maa Nest may monitor booking activity, device activity, verification status, communication patterns, fraud indicators, and suspicious behaviour for child safety, operational integrity, platform security, and compliance purposes.

While Maa Nest implements verification and safety measures, Maa Nest does NOT guarantee:

• Continuous caregiver availability
• Complete prevention of misconduct
• Compatibility between users
• Continuous supervision outside booking scope
• Elimination of all safety risks

Parents and Caregivers remain responsible for exercising reasonable judgement and precautions.

Maa Nest may suspend accounts, cancel bookings, restrict access, request additional verification, or permanently remove users where safety concerns, fraud, misconduct, or policy violations are suspected.

Maa Nest may cooperate with law enforcement, child-protection authorities, emergency responders, and regulatory authorities where legally required or reasonably necessary for safety purposes.

Maa Nest may update these Safety Standards from time to time. Continued use of Maa Nest after updates constitutes acceptance of the revised Standards.

These Safety Standards are governed by the laws of India. Any disputes fall under the exclusive jurisdiction of the courts located in Bengaluru, Karnataka, India.

For safety concerns, emergencies, or reporting incidents, you may contact:

• Maa Nest Support — support@maanest.in · +91 78998 36657
• Grievance Officer — Shaik Adnan · adnan@maanest.in
• We aim to respond within 30 days.

If any provision of these Safety Standards is found invalid, unlawful, or unenforceable, the remaining provisions continue in full force and effect.