Terms & Conditions

To use Maa Nest, you must:

• Be at least 18 years old
• Be legally able to enter into a binding agreement
• Provide accurate information
• Comply with applicable laws and use the platform only for lawful purposes

We may approve, reject, suspend, or terminate accounts at our discretion.

Maa Nest is a technology platform that connects families with independent caregivers for Childcare, Eldercare and Physiotherapy. We facilitate discovery and matching, bookings, payments, verification, communication, safety tools, and operational support. The care itself is provided by the independent caregiver.

Maa Nest is NOT a childcare institution, hospital, nursing home, clinic, diagnostic centre, medical or nursing provider, staffing or placement agency, or an employer of caregivers. Caregivers are independent service providers. Maa Nest does not provide medical, nursing or clinical services under any of its services. Physiotherapy booked through Maa Nest is home therapy delivered by an independent, qualified physiotherapist; it is not a medical consultation, a diagnosis, or a substitute for the advice of your doctor.

Maa Nest services are available only in the cities and locations where we officially operate. Availability may vary depending on operational coverage, caregiver availability, verification status, demand, and other operational constraints.

From time to time we may introduce beta, pilot, experimental, AI-powered, or early-access features. These are provided on an “as available” basis and may be modified, suspended, or discontinued at our sole discretion without prior notice.

Child Care on Maa Nest is provided by women Caregivers only. Eligibility to offer Child Care is limited to eligible women, as part of our operational model, childcare philosophy, and safety framework.

Elder Care may be provided by both women and men Caregivers. Where a Caregiver holds a professional nursing registration, Maa Nest verifies that registration before it is shown on their profile.

Physiotherapy may be provided by both women and men Caregivers who hold a physiotherapy qualification. Maa Nest verifies that qualification before a Caregiver can be listed for Physiotherapy or accept a physiotherapy booking.

Eligibility is determined per service at verification. A Caregiver is only able to accept bookings for the services they are eligible for.

Physiotherapy is one of the three services offered through the Maa Nest Platform, alongside Child Care and Elder Care. This section sets out the terms specific to it; the general terms in this document apply to it as they do to the other services.

Who provides it

Physiotherapy may be provided by women and men Caregivers alike. A Caregiver may be listed for Physiotherapy, and may accept a physiotherapy booking, only after Maa Nest has verified a physiotherapy qualification in addition to the identity verification every Caregiver completes. Physiotherapists work within the limits of their own qualification, registration and professional judgement.

How it is delivered

Physiotherapy is delivered at the patient’s home. It is booked as a plan rather than an open-ended engagement: a First Assessment of one session, Standard Rehabilitation of two sessions, or Regular Rehabilitation of three sessions. Each session runs one hour, and the sessions of a multi-session plan are scheduled inside one seven-day window. A session cannot be extended; further therapy is booked as a new session or plan. Full plan and scheduling terms are in Sections 14.5 and 4.3 of the Refund & Cancellation Policy.

Patient information and consent

You must give accurate information about the patient and the condition for which therapy is sought, including relevant medical history, current medication, and anything that would make particular movement or exercise unsafe. Home physiotherapy through Maa Nest is available for patients aged five and above. Where the patient is under 18, the booking must be made, and consent given, by a parent or legal guardian, who must be present for the session. Where the patient is an adult who cannot give consent themselves, the booking must be made by a person legally entitled to give it on their behalf.

What physiotherapy through Maa Nest is not

• It is not emergency or urgent medical care. Maa Nest does not provide emergency medical services. In an emergency, call the emergency services first.
• Maa Nest does not diagnose medical conditions and does not prescribe medication. Nothing said by a physiotherapist through the Platform is a medical diagnosis or a prescription.
• A physiotherapist will not carry out a procedure outside their qualification and scope of practice, and may decline to proceed with any part of a session where doing so would be unsafe.
• Physiotherapy outcomes vary from person to person and depend on the condition, the patient’s participation and factors outside anyone’s control. No particular result, rate of recovery or level of improvement is promised, by Maa Nest or by the physiotherapist.

Physiotherapy does not replace the advice of your treating doctor. Where you are under medical care, you should confirm with your doctor that home physiotherapy is appropriate for you.

Elder Care through Maa Nest is a non-medical service. Caregivers do not diagnose, do not inject, do not perform medical procedures, and do not provide clinical treatment, except where a treatment is both within their own professional qualification and carried out under an applicable doctor’s prescription or with the required consent.

Within scope

• Companionship, supervision and assistance with daily routine
• Assistance with mobility, personal care and household support as booked
• Reminding a senior to take medication that the family has already arranged and set out
• Raising an alarm and following the emergency steps in Section 15 where something is wrong

Outside scope, in every case

• Diagnosing any condition, or giving a medical opinion
• Prescribing medication, or changing a dose, a schedule or a medicine that has been prescribed
• Administering injections
• Performing any medical or clinical procedure
• Any clinical treatment beyond the service that was booked

A Caregiver may hold a professional nursing registration, and where they do, Maa Nest verifies that registration before it is shown on their profile. Holding a registration does not change the scope of the booked service, and no Caregiver should be assumed to be medically qualified. Where a family needs clinical care, they should arrange it with a qualified medical professional.

You may register using mobile OTP, Google Sign-In, or other approved methods. You are responsible for:

• Keeping your account secure and protecting your credentials
• Keeping your information up to date
• All activity that takes place under your account

We may require mobile verification, DigiLocker and KYC checks, identity and educational verification, face verification, and re-verification. Not completing verification may limit your access to features. We may reject or revoke verification at our discretion.

You must not:

• Submit false information or forged documents, or misrepresent your identity
• Bypass the platform or arrange care off-platform
• Abuse other users or engage in fraud
• Manipulate ratings or create duplicate accounts
• Interfere with platform operations

Violations may lead to suspension, permanent bans, booking cancellation, or legal action.

Child safety is our highest priority. You must:

• Put children’s wellbeing first
• Behave responsibly
• Report concerns promptly
• Follow our disclosed safety practices

Any conduct that endangers a child may result in immediate account action.

When booking care, you are responsible for providing accurate, current, and complete information about each child, including medical conditions, allergies, emergency notes, care preferences, care instructions, and, for a booking covering more than one child, the relationship between the children.

Caregivers rely on this information to provide care, and you must keep it up to date. It supports day-to-day care only and is not a substitute for professional medical advice, diagnosis, or treatment.

Caregivers are independent service providers. These Terms do not create an employment, partnership, agency, or joint-venture relationship. Caregivers are solely responsible for their taxes, insurance, regulatory obligations, conduct, and the services they provide.

Maa Nest does not guarantee earnings, schedules, bookings, or employment benefits.

All payments must go through Maa Nest. You must not use cash, direct UPI arrangements, or otherwise bypass billing or conduct private transactions. Off-platform payments may void the protections Maa Nest offers.

The price of a booking is shown to you before you confirm it. Pricing is dynamic and may vary based on the day of care (weekday or weekend), the session duration, the type of booking (single child or multi child), and any applicable fees or taxes.

Bookings are priced using the applicable rate tables for the service and session, and a separate Platform & Safety Fee of ₹19 applies once per booking. Where you approve and pay for a session extension, the additional care time is charged from the same rate tables (with no second Platform & Safety Fee). The amount displayed at the time of booking is the amount you agree to pay through the platform, and no charge is added automatically for a session running past its scheduled end. Full details are set out in our Refund & Cancellation Policy.

Where available, you may apply wallet balance, rewards, referral benefits, or promotional codes toward eligible bookings, subject to their conditions. These benefits are non-transferable, may be limited in value, may expire, and may be modified, withheld, or revoked, including where fraud, abuse, or misuse is suspected.

How these credits are treated on cancellation or refund is governed by our Refund & Cancellation Policy.

After a booking is completed, you may choose to add a tip for your Caregiver. Tipping is optional and does not affect your booking or its price.

The tip amount you select goes to your Caregiver. A payment processing charge applies to each tip and is shown to you as a rupee amount before you pay. The tip and that charge are paid together, through the platform, as a payment separate from your booking. One tip can be added for each completed booking.

If you are a Caregiver, the tip amount the family selected is added to your earnings and paid with your regular weekly payout.

How tips are treated if a payment goes wrong is set out in our Refund & Cancellation Policy.

You agree not to privately engage caregivers introduced through Maa Nest outside the platform, during active use and for 6 months after your last booking. Violations may lead to suspension, permanent bans, recovery actions, or penalties.

How we collect, use, store, and share information is governed by our Privacy Policy, which you agree to when using Maa Nest.

You agree to follow Maa Nest’s Safety Standards. We may investigate misconduct, fraud, safety concerns, abuse reports, and policy violations.

You must follow our Community Guidelines. We may remove content or restrict access for violations.

Maa Nest has zero tolerance for objectionable content and abusive users. You must not post, send or upload content that is abusive, harassing, threatening, hateful, sexually explicit, discriminatory or otherwise objectionable, in messages, reviews, profiles, photos, videos or anywhere else on the platform.

You can report a person or their content from their profile or from a chat, and you can block any user. A blocked user can no longer message or call you, book with you, or find you on Maa Nest, and our team is told about every block.

We review reports and act on them within 24 hours: we remove objectionable content and suspend or permanently remove the accounts of users who post it or behave abusively.

Bookings depend on availability, verification, acceptance, and operational constraints. For operational or safety reasons, Maa Nest may:

• Reassign bookings
• Reschedule sessions
• Cancel bookings
• Restrict services

Every session must be booked to start at least 30 minutes ahead. This applies across Child Care, Elder Care, Physiotherapy and Instant, and it is a minimum for the session START, not for how far ahead you must plan. With Instant you may send a request at any time and we begin looking for a Caregiver straight away; the session time you ask for must still be at least 30 minutes away.

A single booking may cover more than one child cared for by one caregiver during the session, where this option is available. Multi Child bookings are priced using the applicable Multi Child rate table (see Section 9.1).

For each child included in a booking, you confirm that you are authorised to arrange their care and to share their information, and you are responsible for providing accurate details for every child, as described in Section 7.1.

For every booking, you must select and confirm the specific service location where care will be provided. The confirmed location is stored with that booking and is used to deliver care at the correct address, for booking records, and for safety.

You are responsible for the accuracy of the service location and for providing safe and lawful access to it. Providing an incorrect, incomplete, or unsafe location may lead to delays, cancellation, or the booking being treated as a no-show under our Refund & Cancellation Policy.

Care beyond the originally booked duration may be arranged only through the platform, as a session extension that you approve and pay for. An extension is bought in blocks of 1, 2 or 4 hours. Before the booked end, you may request additional time and the Caregiver may accept it; in the 15 minutes after the booked end, the Caregiver may ask to stay on and you may approve and pay for that time afterwards. Either way, the extension is priced by Maa Nest from the same rate tables, and the additional time begins only once you have paid for it.

A Caregiver cannot start an extension on their own and cannot set its price, and nothing is billed automatically for a session running past its scheduled end. A session ends automatically at its end time (or at the end of any extension you have paid for). Caregivers are not obligated to continue beyond the booked time unless an extension has been arranged and paid for through Maa Nest. Further details, including refund treatment, are set out in our Refund & Cancellation Policy.

Only one extension request may be open at a time, and a session may be extended at most twice. Both limits are counted per session: on a package, each day is its own session with its own two extensions, so extending Wednesday does not use up Thursday’s. An extension counts towards the limit once the Caregiver has accepted it or you have paid for it; a request that is declined or cancelled does not. Once a session has had its two, more care is booked as a new booking. An extension can only be arranged where the Caregiver is free for the additional time. Physiotherapy sessions cannot be extended.

A package is several days of care with one Caregiver, bought together: a Weekday Package covers Monday to Friday and a Weekend Package covers Saturday and Sunday, for the hours per day you choose when booking. The days and the hours a package can run are shown in the app before you pay, and the package is priced and paid for as one booking.

Each day of a package is its own session. It starts with its own one-time code that you share on that day, it can be rescheduled or cancelled on its own subject to our Refund & Cancellation Policy, and if the Caregiver cannot attend a particular day we may offer a replacement Caregiver for that day, which you are free to decline.

The days of a package do not have to run back to back. A Weekday Package is five dates and a Weekend Package is two, and you choose which dates those are; they may have gaps between them.

If the Caregiver has not started a particular day within 30 minutes of that day’s scheduled start time, that day is cancelled automatically and that day’s share of the package price is refunded to you automatically. The rest of the package is unaffected and continues as booked.

When a package is finishing you may continue with the same Caregiver by booking another package. A continuing package is a separate purchase with its own dates, its own price and its own payment, and every one of its days must fall after the last day of the package it continues. The package being continued must still be live — confirmed, in progress, or completed.

A run of packages may be continued at most twice. The limit counts the whole run rather than the most recent package, so a package that has already been continued twice cannot be continued again, and further care is booked as a new package.

A continuing package is always the other kind: a Weekday Package is continued with a Weekend Package, and a Weekend Package with a Weekday Package. It must also be with the same Caregiver. Because a continuation is not a new arrangement in the sense the fee is for, the ₹19 Platform & Safety Fee is not charged again on it.

Physiotherapy is booked as a plan: a First Assessment of one session, Standard Rehabilitation of two sessions, or Regular Rehabilitation of three sessions. Every session runs one hour at your home, sessions start within the hours shown in the app, and the sessions of a multi-session plan are scheduled inside one seven-day window. The plan is priced and paid for as a whole, not per session.

Home physiotherapy through Maa Nest is available for patients aged five and above. A physiotherapy session cannot be extended: if more therapy is needed, it is booked as a new session or a new plan. Your physiotherapist decides what is appropriate to do in a session and may decline to proceed where doing so would be unsafe.

An Instant request may result in more than one eligible Caregiver being held for you at the same time. Each hold is independent of the others: it carries its own payment deadline, counted from when that Caregiver was held; the lapse of one hold releases only that Caregiver; and paying for one held Caregiver confirms that booking alone. Unpaid holds are not converted into confirmed bookings, and are released once the job is filled or their deadline passes.

A hold reserves a Caregiver’s time; it is not a charge, and no payment is taken until you confirm a specific booking. The Platform will not permit a hold that conflicts with a booking the Caregiver already holds, so no Caregiver can be double-booked through this feature.

Instant is for care you need immediately. Your request is offered to available Caregivers near you, nearest first, widening outward while the request is live. Caregivers choose whether to accept, and the ones who accept are shown to you so that you can pick. Nobody is allocated to you, and an Instant request is not a guarantee that a Caregiver will be found.

When you choose a Caregiver, that Caregiver is held for you for a short, clearly displayed payment window. If payment is not completed within it, the hold is released and the Caregiver becomes available to other families. Instant bookings carry the same verification, the same one-time code at the start of the session, the same safety tools and the same Refund & Cancellation Policy as a planned booking.

Our website can show you Caregivers near a location you choose, so that you can see the kind of help available around you before installing the app. It is an informational preview and nothing more: it does not create a booking, does not reserve anyone’s time, does not check whether a Caregiver is free on a particular date, and does not collect payment.

Distances shown are approximate, the list is limited to a small number of Caregivers within a fixed radius, and who appears can change from day to day as Caregivers join, pause, or update the services they offer. Every booking, and every confirmation that a Caregiver can actually attend, happens in the Maa Nest app.

In an emergency, we may share information with emergency contacts, hospitals, authorities, and emergency responders where reasonably necessary. Parents remain responsible for medical decisions, treatment costs, and hospital expenses.

All platform materials, including logos, branding, designs, text, features, software, and content, belong exclusively to Maa Nest. You may not reproduce, copy, modify, distribute, or commercialise them without authorisation.

The materials protected under Section 16 include, without limitation:

• The Maa Nest application and website
• User interface, designs, graphics, icons, and illustrations
• Logos, trademarks, and branding
• Algorithms, matching logic, and databases
• Software, source code, and content
• All related intellectual property

None of it may be copied, reproduced, reverse engineered, modified, distributed, commercialised, or otherwise used without our prior written permission.

“User content” is anything you upload or submit to Maa Nest, in the app or on the website: profile photos and other images, videos, certificates, documents, reviews and text.

When you upload user content, you confirm that:

• You own it, or you have the rights and permission needed to upload it and to use it on Maa Nest.
• It does not infringe anyone’s copyright, trademark, privacy, publicity or other rights.

You give Maa Nest permission to store, process, display and use your user content, including your profile photo and other images, as necessary to provide the Maa Nest app and website services, for example to show your profile to the families or caregivers you may book with.

Maa Nest may remove or disable access to user content that violates these Terms or applicable law. If you believe content on Maa Nest infringes your rights, report it from the profile in the app or contact the Grievance Officer in Section 29.

You may leave reviews based on genuine experiences. Reviews must be truthful and respectful and must avoid defamation or threats. We may remove content that violates our policies.

You must not knowingly submit false complaints, fabricated evidence, malicious reports, misleading statements, or fraudulent allegations against another user or against Maa Nest.

We may investigate any complaint, and may suspend, terminate, or permanently remove users who intentionally submit false or misleading reports. We may also pursue recovery of losses or other legal remedies where applicable law permits.

We may monitor usage behaviour, communication, device activity, fraud indicators, safety complaints, and circumvention attempts. This is for security, compliance, child safety, fraud prevention, and operational integrity.

When investigating a dispute, fraud, a policy violation, a chargeback, a safety incident, or a legal matter, we may rely on the records our systems generate, including:

• Booking records and timestamps
• Platform communications and support conversations
• Payment records
• Verification logs
• Device information
• Location information, where available
• Other system-generated records

We may suspend or terminate accounts without prior notice for:

• Fraud, abuse, or harassment
• Child-safety risks
• Policy violations or illegal activity
• Fake verification or off-platform arrangements

Maa Nest retains sole discretion over account actions.

While a safety, fraud, payment, regulatory, legal, or policy investigation is ongoing, we may temporarily suspend accounts, bookings, payouts, or platform access, and that suspension may remain in place until the investigation is complete.

A temporary suspension of this kind is a precaution. It does not imply guilt or liability on the part of the user concerned.

A Caregiver may delete their account at any time. Where a Caregiver deletes their account while holding Child Care bookings that have not yet finished — a request awaiting their answer, a booking awaiting the family’s payment, a confirmed booking, or a session under way — deleting the account also ends those bookings. The following then happens automatically:

• Each of those bookings is cancelled, and the reserved time is released.
• The family is notified, and told that the booking was cancelled because the Caregiver’s account was closed.
• Each affected family is refunded under the Refund & Cancellation Policy, as a Caregiver cancellation: the full service amount, whatever notice was given, with only the ₹19 Platform & Safety Fee retained.
• Where an earning had already been recorded against a cancelled booking, it is reversed in the Caregiver’s ledger, and any amount already paid out is adjusted against a later payout.

Bookings that have already finished are not affected. A completed session stays completed, its payment stands, and the records of it are retained as described in Section 8.1 of the Privacy Policy. Cancelled and expired bookings are likewise left as they are.

A Caregiver with a live Elder Care booking, or with bookings of their own as a parent, is asked to complete or cancel those before the account can be deleted.

Deleting an account does not extinguish any liability already incurred, and does not affect Maa Nest’s ability to retain records for the purposes set out in the Privacy Policy.

While we implement safety measures, verification systems, and operational safeguards, we cannot guarantee compatibility, character, future conduct, continuous availability, or the elimination of all risk. You must use reasonable judgement and precautions.

Maa Nest facilitates access to childcare, but alongside the limits in Section 20 we do not guarantee any particular outcome for any child, including:

• Developmental or educational outcomes
• Emotional or behavioural outcomes
• Feeding or sleeping outcomes
• Health or parenting outcomes
• Any other childcare outcome

Decisions about a child’s care remain the parent’s responsibility.

Maa Nest is not liable for:

• Third-party, parent, or caregiver behaviour
• Household incidents or medical outcomes
• Emotional distress, indirect damages, or lost opportunities
• Off-platform arrangements

Our maximum liability will not exceed the amount you actually paid to Maa Nest for the affected booking.

Except to the extent applicable law requires otherwise, Maa Nest is not responsible for disputes involving alleged theft, missing property, or property damage.

Where such an allegation arises, we may review the available evidence, booking records, communications, verification information, and other relevant material before deciding whether any platform action is appropriate.

You agree to indemnify and hold harmless Maa Nest, its founders, employees, affiliates, officers, and partners from claims arising out of your misconduct, policy violations, fraud, false declarations, negligence, off-platform interactions, or breach of these Terms.

Maa Nest is not liable for delays or failures caused by events beyond our reasonable control, such as natural disasters, internet or power outages, government restrictions, epidemics, public emergencies, or strikes.

Maa Nest depends on third-party providers to operate, including:

• Payment gateways
• Verification providers, such as DigiLocker and KYC partners
• SMS and OTP providers
• Mapping services
• Cloud infrastructure
• Analytics providers
• Other technology partners

We are not responsible for delays, outages, inaccuracies, interruptions, or failures caused by those services where they are beyond our reasonable control.

We may update these Terms from time to time. Updated versions take effect when published, and continued use of Maa Nest means you accept the revised Terms.

These Terms are governed by the laws of India, and any disputes fall under the exclusive jurisdiction of the courts in Bengaluru, Karnataka, India.

We will first try to resolve disputes through good-faith discussion. If unresolved, disputes may be referred to arbitration in Bengaluru, Karnataka under applicable Indian law, and the arbitrator’s decision will be final and binding.

By registering, booking, verifying your identity, onboarding, or continuing to use Maa Nest, you agree that your electronic acceptance is legally binding and that electronic records have the same effect as physical signatures, to the extent permitted by law.

If any part of these Terms is found invalid, the rest remain in effect. These Terms, together with our Privacy Policy, Parent and Caregiver Terms, Refund Policy, Community Guidelines, and Safety Standards, form the complete agreement governing your use of Maa Nest.

The Maa Nest Platform is operated by:

• MAANEST BABYSITTER PRIVATE LIMITED
• CIN: U88900KA2026PTC217655 · GSTIN: 29AAUCM6655Q1Z4
• Registered office: Building No. 23, Taj Building, Dr. BR Ambedkar Road, Near Jain Temple, Oorgaum, Robertsonpet, Kolar, Karnataka – 563122
• Customer support: support@maanest.in · +91 63628 34307
• Grievance Officer: Shaik Adnan · adnan@maanest.in

For legal concerns, disputes, or grievances, contact the Grievance Officer above.

• A grievance is acknowledged within 24 hours of receipt.
• A grievance is resolved, and the outcome communicated, within 15 days of receipt.

Refund and cancellation matters are dealt with under the Refund & Cancellation Policy, and privacy matters under the Privacy Policy, each of which states the process that applies.

By creating an account with Maa Nest, you consent to receive transactional communications related to your use of our services. These communications are essential for providing and managing your bookings and are not promotional in nature.

Transactional communications may include:

• One-Time Passwords (OTP) for account verification.
• Booking confirmations and booking updates.
• Caregiver assignment and arrival notifications.
• Masked voice calls between parents and caregivers for active bookings.
• Payment confirmations, invoices, refunds, and payout notifications.
• Customer support and service-related communications.
• Safety alerts and emergency notifications.
• Account security notifications.

These communications may be sent via:

• SMS
• Voice Calls
• WhatsApp
• Email
• Push Notifications

Users acknowledge that these communications are necessary for the proper functioning of Maa Nest services and cannot be disabled while an account is active.